Need help? Call: 01202 798535

Customer Services

Delivery & Returns Policy

Delivery - How Much?


Destination             Service Courier Cost
UK Mainland Normally 1-3 Days* Royal Mail/Parcelforce £1.49-£2.99-£4.49*
UK Mainland Guaranteed Next Day** Parcelforce £5.99
UK Northern Ireland 2 - 3 Working Days Royal Mail £2.49
UK Northern Ireland Next Working Day Parcelforce £5.99
UK Offshore Islands 2 - 4 Working Days Royal Mail 1st £1.49 - £2.99 - £3.99*
UK Offshore Islands 2 - 4 Working Days Parcelforce £14.99
UK Channel Islands 3 - 4 Working Days Royal Mail 1st £1.49 - £2.99 - £4.49*
UK Channel Islands 3 - 4 Working Days Parcelforce £39.99
 

*Our sandard delivery service uses either Royal Mail 1st Class or Parcelforce 48, shipments using the standard delivery service are usually delivered within 1 - 2 working days.  However, this is not a guaranteed timed service so some orders can take a little longer to arrive.  The costs and method used is subject to the total basket weight/price.  We always show the price before any personal details are entered, to find the exact cost simply add what you need to your basket and select your delivery location.

**Our guaranteed next day serivice uses Parcelforce 24, providing the order is completed before 5pm the goods will be delivered the next working day, this is Monday to Friday from 7am until 6pm.  If a mobile phone number is provided during checkout you will receive a 1-hour delivery timeslot from Parcelforce on the morning of delivery.

Time Limitation for Notification of Claims

Damage in transit
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us in writing either by post or via our online messaging service within 7 working days from delivery.

In-Correct Goods & Shortages
It is your responsibility to notify us in writing either by post or our online messaging system of any in-correct goods supplied within 7 working days from the date of delivery, once we have been notified the correct goods will be dispatched as soon as possible. We will not be held responsible for any costs incurred due to incorrect goods being supplied.

Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 15 working days from the date of shipping.


Product Return Policy & Refunds

Returns Policy – No Fault Returns

Every product we sell (with the excpetion of products that need to be registered to enable full function) are covered by our 14-day money back guarantee. Simply let us know via phone or our messaging system that you want to return something, unused, in the original undamaged packaging, in a saleable condition along with your order number and we’ll give you a full refund (CONDITIONS APPLY, SEE BELOW).

Every item we ship is packaged in such a way that the product and products packaging is protected from damage and wear-and-tear during transit; therefore when returning an item for a refund you must package the item in such a way that it arrives back with us in the same condition it was sent, any returns not received in such condition will be subject to a 15% reduction in the refund amount for that particular item. This means you must not write, apply tape or attach items directly to the products packaging.  Any items returned to us that have missing or torn (unless tearing is required to open the item) packaging will be subject to a 30% reduction in the refund amount for that particular item.


Returns Policy – Faulty Returns
We will refund or exchange any item deemed to be faulty on arrival providing we have been notified in writing via our online messaging system (login required) within 28 days starting the day after delivery. Faulty items outside the 28 days of delivery will be repaired and returned to you.

We must be informed in writing via our online messaging system (login required) before your item/s are returned, we then reserve the right to either arrange collection of the goods at our expense or ask you to return the goods at your expense via Royal Mail Recorded Delivery, should we ask you to return the goods we will reimburse you the postage costs up to a maximum of £4.50 per order. All faulty items must be returned in the original packaging. Faults caused by accident, neglect or misuse will not receive any refund or exchange.

If the product/s returned are not deemed to be faulty by our technicians then no refund whatsoever will be issued and the product/s will be returned to you once return postage has been paid.

This returns policy does not affect your legal rights.

Refund Timescale
Refunds will be issued back to the payment method originally used when the order was placed. Refunds for goods not yet shipped are done on the day of cancellation, refunds for returned items are processed each week on the Friday after the items are received.